Flower and Plant Refunds and Returns
If you deem the product to be faulty we will happily replace your good/s or refund your money subject to the following:
1. Please email us at lustreblooms@gmail.com advising us of your concerns in relation to the good/s within 48 hours of receiving the good/s.
2. Good/s will NOT be refunded where there has been a change of mind, or after the 48hr period.
3. The good/s need to be returned back to Lustre Blooms within 48 hours Lustre Blooms accepting the return of the goods,
5. Once we have received the good/s and are satisfied with your concerns we will either replace the good/s or issue a refund for the purchase price of the applicable item and the original freight that we charged within 7 days of receiving the returned good/s.

We will always work with you to rectify any problem, so please be kind!
We make and deliver all of our blooms with love!
- and remember we are dealing with fresh and living product!

All Other Items -
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
for example, Books with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at lustreblooms@gmail.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lustreblooms@gmail.com and send your item to: 173 MCKILLOP ST, GEELONG VIC 3220, Australia.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product (other than any plant or floral item), you should mail your product to: 173 MCKILLOP ST, GEELONG VIC 3220, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.